Legal

Privacy Policy

Last updated: July 2026. This explains what data WebDeck collects, why, and what you can do about it. We've tried to write it in plain English rather than lawyer.

The short version. WebDeck sends us your server's IP address to check which plan you're on (Free or Pro), and basic version information so we know what's running out there. This applies on the Free tier too. Error reports and diagnostic logs are opt-in — they're off unless you turn them on. We never see your websites, your customers' data, your files, your databases or your email.

1. Who we are

WebDeck is developed and operated by VM6 Networks Ltd, a company registered in England and Wales (Company No. 16553775). In this policy, "we", "us" and "our" mean VM6 Networks Ltd.

For data protection purposes, VM6 Networks Ltd is the data controller for the limited personal data described below.

Contact: support@vm6.co.uk

2. What WebDeck sends us

WebDeck is software you install on your own server. It communicates with our servers for three purposes only:

2.1 Licence checks (always)

To verify which plan a WebDeck installation is on — Free or Pro — the panel periodically contacts our licence server and sends:

  • Your server's public IP address
  • Your licence key, if you have entered one
  • An anonymous installation identifier

The server replies with your plan and its limits. This happens on the Free tier too — that is how a free installation is recognised as a legitimate installation, receives updates, and is told what its limits are.

This is necessary to provide the software under its licence terms. Under UK GDPR our lawful basis is legitimate interests (verifying licensed use of our software) and, where you have a licence with us, performance of a contract.

2.2 Version and platform information (always)

So that we know what versions and platforms are in use, and can support them, the panel reports:

  • The WebDeck version you are running
  • Your server's operating system and CPU model
  • Your server's hostname
  • An anonymous installation identifier

Lawful basis: legitimate interests (maintaining, securing and improving the software).

2.3 Error reports and diagnostics (opt-in only)

This is off by default. If — and only if — you switch on telemetry in Settings, WebDeck will additionally send:

  • Error messages produced by the panel
  • Self-healing events — what WebDeck had to repair, and why

These help us find and fix bugs — often before other users hit them. Lawful basis: consent. You can withdraw consent at any time by switching telemetry off in Settings; nothing further is sent from that moment on.

Error logs can contain incidental information. An error message might include a file path, a domain name or a hostname from your server. We do not seek this out, we do not use it for anything other than fixing bugs, and you can avoid it entirely by leaving telemetry switched off.

3. What WebDeck never sends us

To be completely clear, WebDeck does not transmit to us:

  • Your websites, their files or their content
  • Your databases or their contents
  • Your email, or your customers' email
  • Your customers' personal data
  • Passwords, private keys or certificates
  • Your server's SSH credentials

Your data stays on your server. WebDeck is software you run, not a service we host.

4. This website

On webdeckpanel.co.uk we use Google Analytics to understand how the site is used — which pages people read, roughly where visitors come from, and whether the documentation is working.

Google Analytics sets cookies and processes data including your IP address (which Google truncates/anonymises), your browser and device type, and the pages you view. Google acts as a processor on our behalf and may transfer data outside the UK; Google's own privacy information is available at policies.google.com/privacy.

Lawful basis: legitimate interests (understanding and improving our website). You can block analytics with any standard browser extension or by declining cookies in your browser settings.

Our web server also keeps standard access logs (IP address, page requested, time, browser) for security and troubleshooting.

5. If you contact us

If you email support, we keep the correspondence — your email address, what you told us, and anything you sent (log extracts, screenshots) — so we can help you and refer back to it if you contact us again. Lawful basis: legitimate interests (providing support) or performance of a contract if you are a customer.

6. How long we keep things

  • Licence and installation records: for as long as the licence is active, and up to 12 months afterwards
  • Version/platform data: up to 24 months
  • Error reports (opt-in): up to 12 months, then deleted
  • Support correspondence: up to 24 months after the matter is closed
  • Website analytics: per Google Analytics' retention settings

7. Who we share it with

We do not sell your data. We do not share it for advertising. We share it only with:

  • Service providers who help us run our systems (for example, hosting and analytics providers), bound to process data only on our instructions
  • Authorities, where we are legally required to do so

8. Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct it if it is wrong
  • Delete it ("right to erasure")
  • Restrict or object to our processing
  • Portability — receive your data in a usable format
  • Withdraw consent at any time, where we rely on consent (as we do for error telemetry)

To exercise any of these, email support@vm6.co.uk. We will respond within one month.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take reasonable technical and organisational measures to protect the limited data we hold — encrypted transport, access controls, and keeping only what we need. No system is perfectly secure, but we do not hold the kind of data that would make us an interesting target, largely because we deliberately don't collect it.

10. Your own obligations

If you host other people's data, you are the controller of it. WebDeck is a tool you use to run your hosting business. The websites, email and databases of your customers are yours to protect, and your own privacy policy and data protection obligations apply to them. We have no access to, and no responsibility for, the data on your server.

11. Changes to this policy

We may update this policy. The date at the top shows when it last changed. Material changes to how we handle personal data will be announced on this website.

12. Contact

VM6 Networks Ltd
Company No. 16553775, England and Wales
support@vm6.co.uk